Frequently Asked Questions (FAQs)

1. What is True Fabric?

True Fabric is a clothing brand focused on premium quality, timeless designs, and comfortable everyday wear.

2. Where does True Fabric deliver?

We currently deliver across Pakistan, including Karachi and other major cities.

3. How long does delivery take?

Orders within Karachi usually take 1–3 business days, while orders to other cities generally take 3–5 business days.

4. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) across Pakistan.

5. What payment methods do you accept?

We accept Cash on Delivery and available online/card payment options at checkout.

6. How much is the delivery fee?

Delivery charges depend on your location and payment method. The applicable shipping fee is shown at checkout.

7. How can I track my order?

Once your order is dispatched, tracking details may be shared with you through SMS, WhatsApp, or email.

8. Can I change or cancel my order?

Orders can generally be cancelled or modified before dispatch. Please contact our customer support team as soon as possible.

9. Can I exchange my order?

Yes, eligible items may be exchanged according to our Return & Refund Policy. Items must generally be unused, unworn, unwashed, and have their original tags attached.

10. What if I receive the wrong or damaged product?

Please contact us within 24 hours of delivery with clear photos/videos of the product and packaging. Our team will assist you with a suitable resolution.

11. Can I return a product if I change my mind?

Returns due to change of mind or personal preference are generally not accepted. Please check the product details and size guide before ordering.

12. How do I choose the right size?

You can check our Size Guide available on the product page before placing your order. If you’re still unsure, feel free to contact our support team.

13. Are True Fabric products good for everyday wear?

Absolutely. Our pieces are designed with a balance of comfort, quality, and timeless style, making them suitable for everyday wear.

14. How can I contact True Fabric?

You can reach our customer support through WhatsApp or Email. We’ll be happy to assist you with orders, sizing, products, or any other questions.

15. How can I stay updated about new collections?

Follow True Fabric on our social media channels and subscribe to our updates to stay informed about new drops, collections, and special offers.