Return & Refund Policy

At True Fabric, customer satisfaction is our priority. We are committed to providing high-quality clothing that meets our standards. If you receive an incorrect, damaged, or defective product, we’re here to help.

Please review our Return & Refund Policy below.

Return Eligibility

You may request a return or replacement if:

• You received a damaged or defective product.

• You received the wrong product, size, or color.

• Your order is missing an item.

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or videos showing the product, packaging, and shipping parcel.

The product must remain unused, unworn, unwashed, and in its original condition with all tags attached, unless the issue is related to damage or a defect upon delivery.

Non-Returnable Items

For product-quality reasons, we generally do not accept returns or exchanges for:

• Products that have been worn, washed, or altered.

• Products with removed, damaged, or missing original tags.

• Products with damaged or altered packaging.

• Products returned due to personal preference or change of mind.

• Products returned without prior approval from True Fabric.

• Products that show signs of use, stains, damage, or improper handling after delivery.

Please note: We recommend checking the product details, size guide, color, and other information before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery.

Our team will review the information and, if approved, arrange a replacement or another suitable resolution at no additional cost to you.

Please keep the original product and packaging until your request has been reviewed and resolved.

Exchange Policy

If your exchange request is approved, True Fabric will arrange a replacement for the damaged, defective, incorrect, or eligible product, subject to availability.

If the exact size, color, or product is unavailable, we may offer an alternative of similar value or provide a refund where applicable.

Refund Policy

Refunds will generally be issued only when:

• A replacement cannot be provided.

• The incorrect product was supplied and a suitable replacement is unavailable.

• The order was cancelled before dispatch and payment had already been made.

Once an approved return has been received and inspected, the refund will be processed within 5–7 business days.

The refund method may depend on the original payment method and applicable payment-processing procedures.

Shipping Charges

Original shipping charges are generally non-refundable.

However, if a return or replacement is required because of an error on the part of True Fabric, such as sending the wrong or damaged product, we will cover the applicable replacement shipping cost.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been dispatched, it cannot be cancelled through our standard cancellation process.

How to Request a Return or Exchange

To request a return, exchange, or refund, please contact True Fabric Customer Support within 24 hours of receiving your order.

Please provide:

• Your order number

• Your name and contact information

• A brief description of the issue

• Clear photos/videos of the product

• Clear photos of the packaging and shipping parcel

Our team will review your request and guide you through the next steps.

Important Note

True Fabric reserves the right to refuse a return, exchange, or refund if the product does not meet the conditions outlined in this policy or if the issue appears to have occurred after delivery due to improper use, washing, alteration, or handling.

For any questions regarding our Return & Refund Policy, please contact True Fabric Customer Support.